Esurance - Car Insurance

Simple: because driving without car insurance is illegal. But there is more to this. Car insurance protects you, financially, if something bad happens. While car insurance can be one of the most costly parts of owning a car - it is also one of the most important! But be aware - not all car insurance is the same. Depending on your coverage, you may or may not be protected from the different problems that may arise. Unfortunately, many people don’t fully understand what their car insurance pays for until they are stuck with thousands of dollars of uncovered expenses.

NewYork (AP) the New York State Superintendent of Insurance announced yesterday that he has rejected 100 automobile insurance rate increase applications because a 1977 law limiting liability payments is succeeding in keeping costs down. Albert B . Lewis said that the new law has "stoped the rip off by doctors , hospitals , lawyers and claimants " against the insurance companies . He added that his rejection of the increases will stand pending two public hearings next month and that no new rate increases will take effect for the remainder of 1978 . He praised the 1977 Automobile Insurance Reform Act and said that since it was enacted payments to claimants have decreased . Lewis said his department found that during the second quarter of this year , April through June, the Empire and Allcity Insurance companies -two companies they were monitoring had the lowest loss expenditure figures in the last 2 1/2 years . "

Esurance provides personal auto insurance direct to consumers online and through select online agents. It is one of the fastest growing auto insurance companies in the United States with over 110,000 policy holders to date. By combining the best of technology with industry know-how, Esurance is able to offer hassle-free auto insurance coverage with 24/7 customer service and claims handling at competitive prices. T o enhance its offerings to customers, Esurance utilizes a customer engagement model designed to facilitate all facets of the auto insurance process, including quote attainment, purchase of coverage and account management. According to a recent analyst report, two of the most common reasons online consumers contact customer service are pricing issues and technical support questions. It is safe to infer that a great percentage of consumers abandon a site with similar questions without bothering to contact customer service. Esurance had attempted to address these issues with sel...

Launched during the height of the dot-com craze, Esurance survived the industry’s implosion and has experienced rapid growth as consumers embrace the company’s non-traditional approach to auto insurance. Like its customer base, Esurance’s employee numbers have grown steadily, adding as many as 200+ new hires each year. Aligning their business for customer satisfaction includes staffing the organization appropriately with quality hires to keep the business moving. However, a confounded manual recruiting processes inhibited recruiters’ ability to track candidatesand slowed their ability to present high-quality hires to hiring managers in the organization. “When you are growing so quickly you have to staff up to keep the business going to support customer needs,” said Sylvia Sierra, recruiting manager for Esurance. “One of our biggest challenges had been getting the people we needed to fill open positions but at the same time hiringqualified candidates.” Placing ads on job boards resulted...

“When we originally looked for a crisis notifi cation and collaboration solution, we thought about building something inhouse,” said Moncada. “After seeing the capabilities that the Crisis Management and Alerting services (fka, AlertFind) offered and evaluating the cost to build our own, we decided the best solution for us was to tap Dell (fka, MessageOne.)” Since the Emergency Notifi cation service with the ICC is delivered as a software-as-a-service, the costs for deploying and operating are known up-front with little or no initial hardware or software investment required. Dell Emergency Notifi cation with the ICC can easily protect any number of contacts without adding additional maintenance work for Esurance’s IT staff. With its predictable monthly pricing, Emergency Notifi cation with the ICC provides a powerful crisis notifi cation and collaboration system for a very low cost. “One of the biggest benefi ts in going with Dell was the ease of deployment,” said Moncada. “We had Cris...

In the event of a crisis, the safety of all Esurance associates is of the utmost importance, which is why the company prioritizes immediate and timely associate communication. Esurance also strives to maintain business operations to meet its customers’ needs. Esurance knew it needed to adopt a crisis notifi cation and collaboration solution that would enable the company to be in constant contact with its associates, regardless of what happened to the organization’s communications infrastructure. After evaluating multiple solutions and reviewing its options, Esurance chose Dell’s Crisis Management & Alerting services. Now, when an emergency happens, Esurance uses the Crisis Management & Alerting services to send email and two-way SMS messages, as well as make voice calls to locate its employees. By using a two-way crisis notifi cation and collaboration solution, Esurance can contact the impacted employees, gather status and implement a plan to help make sure that any and all cus...

Esurance feels that preparedness comes from continual testing. Each quarter, the company picks an emergency situation and assigns it to a randomly selected offi ce to refi ne its corporate disaster recovery process. Through the Emergency Notifi cation module, notifi cations are sent to let employees know the details for disaster drills. Once the notifi cation is received, Esurance works through the specifi c disaster recovery plan that relates to the nature of the drill. In order to increase its ability to respond to disaster drills and real-life emergencies, in December 2007, Esurance deployed the service’s newest module, the Incident Collaboration Center (ICC). By combining Emergency Notifi cation with the ICC, Esurance can securely share information over the web, track status with real-time incident logs, assign tasks and interactively track progress, and maintain clear communication. By utilizing a centralized web-based portal for crisis notifi cation and collaboration, Esurance ca...